Club Skin Terms & Conditions

CLUB SKIN MEMBERSHIP

Terms & Conditions

By joining Club Skin, you agree to the following Terms & Conditions. Please read these carefully before starting your membership.

1. Membership Term

Club Skin is a 12-month minimum membership.

Your membership will begin on the agreed membership start date and will continue for the full 12-month minimum term unless otherwise agreed by Jacalyn James Skin Clinic or where you have a statutory right to cancel.

Club Skin has been designed as a long-term skin maintenance programme. By joining, you are committing to regular monthly payments for the agreed membership period.

2. Monthly Membership Payments

Membership fees are collected by recurring payment on the 1st of every month.

Your monthly membership price will be confirmed before you join Club Skin.

Your first membership payment must have been successfully received before any standard Club Skin treatment can be redeemed.
If you join after the 1st of the month, your membership start date and first payment date will be agreed with you before your membership begins.

It is the member’s responsibility to ensure that valid payment details are held and that sufficient funds are available for payment.

3. Polynucleotide Membership Payments

Due to the higher treatment value of Polynucleotide treatments, Club Skin Poly memberships operate slightly differently. Please read below.

Before joining a polys maintenance membership, you must have completed and fully paid for your initial recommended polys course of treatment.

A minimum of three consecutive monthly membership payments must have been successfully received before the first Polynucleotide treatment can be redeemed, or an initial deposit can be paid and the subscene 12 monthly payments will follow.

Your future Polynucleotide treatments will then be scheduled according to your agreed treatment plan and clinical suitability.

4. Collagen Lift Memberships

Club Skin Collagen Lift memberships are designed for maintenance clients only.

Before joining a Collagen Lift maintenance membership, you must have completed and fully paid for your initial recommended Collagen Lift course.

Your maintenance programme will then be planned according to your individual skin needs and recommended treatment frequency.

5. Treatment Entitlement

The treatments included within your chosen Club Skin membership will be confirmed when you join.

Membership treatments must be used during your active membership period.

Unless otherwise clinically advised,

Treatments cannot be brought forward to the next membership year.

All appointments will be scheduled according to treatment suitability, recommended intervals and your individual treatment plan.

Club Skin is designed to provide consistent treatment throughout the year rather than allowing the entire treatment allowance to be used within a short period.

6. Unused Treatments

Members are responsible for booking and using their included treatments during their membership period.

Unused treatments do not automatically roll over into a new membership year.

Where a membership comes to an end, any remaining treatment entitlement should be used before the membership termination date wherever reasonably possible.

Unused membership treatment entitlement will normally expire when the membership ends and cannot be exchanged for cash, transferred or gifted, subject always to your statutory consumer rights and any refund or remedy required by law.

7. Booking Appointments

All appointments remain subject to availability.

We strongly recommend booking regular appointments in advance to ensure you can access your preferred dates and times.

Membership does not guarantee the availability of a particular appointment date, time or therapist.

Club Skin members will receive priority booking access where offered by the clinic.

8. Cancellation of Appointments

Club Skin appointments remain subject to the clinic’s standard cancellation policy.

We require a minimum of 48 hours’ notice if you need to cancel or rearrange an appointment.

If you cancel with less than 48 hours’ notice, or fail to attend your appointment without notice, the scheduled treatment will normally be treated as used and deducted from your membership allowance.

Repeated late cancellations or non-attendance may result in future appointments requiring additional confirmation before booking.

Exceptions may be considered at the clinic’s discretion where there are genuine exceptional circumstances.

9. Club Skin Member Discounts

Active Club Skin members receive:

1. 10% off eligible retail skincare products and
2. 10% off eligible additional treatments priced over £50

Retail discounts apply only to eligible products purchased directly through Jacalyn James Skin Clinic during an active membership.

The additional treatment discount does not apply to:

• Membership treatments
• Existing treatment packages
• Courses already receiving a package discount
• Special offers
• Promotional treatments
• Gift vouchers
• Other discounted services

Club Skin discounts cannot be combined with any other promotion, offer, discount code or package unless expressly stated by the clinic.

10. Non-Transferable Membership

Club Skin memberships are personal to the named member.

Memberships, treatments and membership benefits are non-transferable.

Treatments cannot be gifted, sold, transferred or redeemed by another person.

11. Consultation & Treatment Suitability

All treatments remain subject to consultation, medical history, contraindications and clinical assessment.

Joining Club Skin does not guarantee that every treatment included within the original membership will remain clinically suitable throughout the membership term.

You must inform Jacalyn James Skin Clinic of any changes to your:

• Health
• Medication
• Pregnancy status
• Medical conditions
• Allergies
• Skin condition
• Recent procedures or treatments
• that may affect treatment suitability.

12. If a Treatment Becomes Medically Unsuitable

If an included treatment becomes unsuitable for medical, clinical or safety reasons, Jacalyn James Skin Clinic reserves the right to postpone the treatment or recommend an appropriate alternative.

Where possible, we will work with you to adapt your treatment programme so that you can continue to benefit from your Club Skin membership safely.

Any alternative treatment will be agreed based on clinical suitability and reasonable equivalent value.

13. Membership Freezes

Membership freezes are not available for holidays, busy periods or because appointments have not been booked.
However, we understand that circumstances can change.

Requests to temporarily freeze a membership due to significant medical circumstances, pregnancy, surgery or another exceptional situation will be considered individually.

Any agreed freeze must be confirmed by Jacalyn James Skin Clinic in writing.

Where a membership is formally frozen, treatment access and membership discounts may also be suspended for the duration of the freeze.
The membership end date may be extended by the equivalent period of the agreed freeze.

14. Failed Payments

If a monthly membership payment fails, we may contact you and attempt to collect the outstanding payment again.

While a payment remains outstanding:

• Membership treatments may not be booked or redeemed
• Member discounts may be suspended
• Future appointments may be temporarily placed on hold or paid for at full priced at that appointment.
• You will be asked to update your payment details or settle the outstanding balance as soon as possible.
• Repeated or unresolved failed payments may result in your membership being suspended or terminated.

Any amounts properly due under the membership agreement up to the date of termination will remain payable.

15. Cancelling Your Membership

Club Skin has an initial 12-month minimum term.

You may give 28 days’ written notice that you wish to cancel your membership.

Notice can be given before the end of your 12-month minimum term; however, your cancellation cannot normally take effect before the minimum 12-month commitment has been completed.

For example, you may give your notice during month 11 so that your membership ends once your 12-month minimum term has been completed.

Written cancellation requests should be sent directly to Jacalyn James Skin Clinic using the clinic’s accepted written contact method.

Your membership will remain active, and payments will remain due, until the confirmed termination date.

16. Early Termination During the Minimum Term

If you need to end your membership before completing the initial 12-month minimum term because of exceptional circumstances, please contact us in writing as soon as possible.

Exceptional circumstances may include significant medical changes, long-term inability to receive treatment or another substantial change in circumstances.

Requests will be considered individually and we may ask for reasonable supporting information where appropriate.

Any early termination arrangement must be confirmed by Jacalyn James Skin Clinic in writing.

Nothing within these Terms & Conditions affects any cancellation or consumer rights you may have under UK law.

17. Treatments Remaining When Membership Ends

Once your membership termination date has been confirmed, we recommend booking any remaining eligible treatments before that date, subject to appointment availability and clinical suitability.

After the termination date, unused membership treatments will normally expire and cannot be:

• Redeemed
• Transferred
• Gifted
• Exchanged for another service
• Converted into cash

This is subject to any statutory rights, refunds or other remedies you may be entitled to under consumer law.

18. Cooling-Off Rights

Where you join Club Skin online, by telephone, by email or otherwise away from the clinic premises, you may have a statutory 14-day cooling-off right under applicable UK consumer law.

Where applicable, full details of your cancellation rights will be provided when you join.

If you specifically request that treatments begin during a statutory cooling-off period, this may affect the amount refundable if you subsequently cancel after services have already been supplied.

Nothing within the Club Skin membership Terms & Conditions removes or restricts your statutory consumer rights.

19. Membership Changes

We may occasionally need to make reasonable changes to treatment protocols, membership administration or these Terms & Conditions.

We will not make changes that unfairly remove benefits you have already paid for.

Any significant change affecting an active membership will be communicated to you in advance where reasonably possible.

Your agreed monthly membership price will remain as confirmed for your initial 12-month membership term unless a change is required by law or expressly agreed with you.

20. Clinic Cancellation or Termination

Jacalyn James Skin Clinic reserves the right to suspend or terminate a membership where there has been:

• Persistent non-payment
• Repeated serious breach of clinic policies
• Fraudulent use of membership benefits
• Abusive or threatening behaviour towards clinic staff or other clients
• A significant clinical or safety reason which prevents us from continuing treatment

Where the clinic ends a membership, any financial adjustment, unused entitlement or refund will be dealt with fairly according to the circumstances and applicable consumer law.

21. Membership Renewal

Before the end of your initial 12-month membership, we will discuss whether you would like to continue with Club Skin.

Any renewal, updated membership package or revised pricing will be clearly communicated before you enter into a new membership period.

You will not be entered into a new fixed minimum-term membership without being informed of the applicable terms.

22. Member Responsibility

It remains your responsibility to:

• Attend scheduled appointments
• Give the required cancellation notice
• Keep payment details up to date
• Inform us of changes affecting treatment suitability
• Book treatments within your membership period
• Follow appropriate aftercare and homecare advice

We cannot guarantee a particular skin result, as treatment outcomes vary between individuals and depend on many factors including skin condition, lifestyle, homecare, treatment consistency and adherence to professional advice.

23. Acceptance of Terms

By joining Club Skin and making your first membership payment, you confirm that you have been given the opportunity to read and understand these Terms & Conditions and agree to the terms of your chosen membership.

These Terms & Conditions do not affect your statutory rights.

Jacalyn James Skin Clinic
Club Skin Membership Programme